How it works
The recovery process, step by step
You keep control at every stage. Each step ends with a clear recommendation and your decision on how to proceed.
- 1
Case Assessment
We review the debt, the documents and the debtor’s position, and tell you candidly whether recovery is practical and how we would approach it.
What you receive
- Written assessment of the file
- Identification of disputes or gaps
- Recommended approach and fee proposal
- 2
Recovery Strategy
A documented plan sets out the contact sequence, negotiation limits, timelines and the decision points where you choose how to proceed.
What you receive
- Agreed recovery plan
- Your negotiation mandate
- Named file handler
- 3
Professional Contact
Structured, courteous communication with the debtor in Arabic or English — a clear statement of account, the basis of the debt and the options available.
What you receive
- Statement of account and demand
- Record of every contact
- Early resolution where possible
- 4
Negotiation & Settlement
Where full immediate payment is not possible, we negotiate within your mandate and document the agreement in writing.
What you receive
- Settlement or payment plan in writing
- Clear default terms
- Your approval before signature
- 5
Payment Monitoring / Appropriate Escalation
Agreed payments are monitored to completion. If the debtor fails to engage, we prepare the file and coordinate the appropriate next step with licensed professionals.
What you receive
- Payment tracking and confirmation
- Immediate action on missed payments
- Organised file for escalation if required
Amicable-first recovery
We start with the solution, not the threat.
A well-prepared, courteous approach recovers more and preserves commercial relationships. Escalation is a decision we take with you — never the default.
- Professional contact in the debtor’s preferred language
- Clear statement of account and supporting documents
- Realistic payment plans and settlement options
- Written confirmation of every agreement
“Recover what you’re owed — professionally, confidentially, and with a clear strategy.”
FAQ
Questions we are asked most
Can an amicable settlement be attempted first?
Amicable resolution is always our first step. Escalation is a decision we take together only when it is proportionate and the debtor is not engaging in good faith.
How are payment plans followed up?
Every plan becomes a dated schedule. We remind the debtor before each due date, confirm receipt with you and act immediately on any missed instalment.
What happens if amicable collection is unsuccessful?
We give you a candid assessment. If escalation is appropriate, we organise the file and coordinate the next step with licensed legal professionals, remaining your point of contact throughout.
Have receivables or a transaction that needs following up?
Share a short summary and we will come back to you with a recommended approach.